Delivery & Returns
We use reasonable endeavours to despatch non personalised Workwear orders within 24 hours within the UK mainland. However, we ask that you allow 3 - 5 Working Days for delivery during busy periods. Personalised clothing will generally be despatched within 10-24 days from order unless specifically requested otherwise.
We carry a vast range of stock for all items on our website; however there are times when we receive an influx or orders for a particular product that results in us having to replenish our stock from suppliers. In situations where this occurs, items are normally despatched within 3 to 10 Working Days and a member of our customer services team will be in touch to inform you of any delays.
Delivery is charged for the UK mainland only and varies in some locations such as; Northern Ireland, Scottish Highlands, Scottish Islands and the rest of the world. We will always notify of any additional carriage costs and you will contacted by a member of our customer services team.
For clarification, the Scottish Highlands are defined as postcodes; AB30-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41 AND PH49-50.
The Scottish Islands are defined as postcodes; HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 AND ZE1-3. If you are considering placing an order that requires a delivery outside the United Kingdom and need anymore information please contact our customer services team.
Shipping methods can vary depending on your order and location, however we only use reputable comapanies such as; DPD Local, Parcel Force, UPS etc. In all instances parcels are sent securely and are tracked where possible so we know the location of every item leaving our depot to arriving at your door, you can ask for a tracking number at any time after an item has been despatched. On rare occaisions parcels may take a little longer to arrive due to harsh weather and other unforeseen circumstances, we aks for your patience in these times and assure you we will endeavour to get your items to you as soon as possible.
We want to be sure you are absolutely happy with the Workwear you buy from us. Should you purchase an item and on arrival you decide it is not suitable, you are welcome to return it to us within 10 days for a refund (less original carriage costs) or to exchange it for another product.
There are of coarse a few conditions; the item you are returning must meet the following criteria:
- The goods must not have been worn
- Still in New Condition (re-saleable)
- Complete in its original packaging
- Include original tags and labels
- Must not be a personalised garment or special order.
Please note any Covid 19 products e.g Masks, Visors etc will not be accepted for return due to the nature of these products.
You must contact us via phone or email to obtain a returns number before returning any goods. You will be required to pay the carriage charge on exchanged items; however we will endeavour to keep these as low as possible.
If you have purchased goods on a bulk buy rate and you return goods that then take you below the bulk buy rate you will be charged the difference.
You will usually receive you refund or replacement within 7 days of us receiving the item back in our store.
Goods that are found to have a manufacturing fault on receipt by the customer or develop a fault through reasonable "WEAR AND TEAR" within a 6 week period from invoice date will be exchange free of charge subject to inspection by Merlin Workwear. After this time, faulty goods will be sent back to the manufacturer for inspection.
Any reasonable carriage costs incurred by the customer returning the faulty goods will be reimbursed in full providing the item can be verified as faulty.
Any goods damaged in transit should be signed for as "DAMAGED". Goods should then be checked immediately and in the event of any shortage, loss or damage, the company and carriers must be notified at once by telephone, and subsequently such notification must be confirmed in writing within 48 hours