Customer Service

Shipping & Delivery
We have partnered up with one of  the industries leading shipping specialists ensuring your order is delivered in a safe and timely fashion. If you are based in the UK you can choose our SUPER SAVER free 5 working day delivery service or if you order is more urgent then you can choose our EXPRESS SERVICE two working day delivery service for only £8.95. You can track your order using the parcel tracking details. We take great care packaging your canvas photo making sure it arrives with you safely without damage.
Privacy & Security
We have teamed up with Sage Pay an industry leader for online payment gateways. They process millions of transactions each year using the latest payment processing technology for fast, secure online payments. See our Privacy Policyfor more details.
Returns & Replacements
In the unlikely circumstances of you not being satisfied with your order or if you find delivery damage then please notify us immediately by email (info@merlingate.co.uk) or telephone 01444 221100. We may request the faulty goods are returned and a replacement will be issued as a priority.
Ordering
Please have fun using our innovative web site that will help you get the most out of your photos. You can either visit the web site as a guest and upload your photos into a temporary photo album or create an account where you can have you own photo album without the need to keep uploading photos again and again, making it easy to create your photo canvas, photo collage, photo poster, photoluxe panel or photo mug. The web site will guide you through step by step, helping you create something that you will treasure for years to come. If you have any specific requirements that are not offered on the web site or have any questions please don't hesitate to get in touch. (info@merlingate.co.uk or 01444 221100)
Pricing & Promotions
You will see we are very competitive in the market place, but we make no excuses for not necessarily being the cheapest. Although we offer options on different canvas types and stretcher bar types, all of the materials we use are top quality. Products like our Premium constant tension stretcher bars stand us apart from the competition, they are like no other stretcher frame available and keep a constant tension after the initial canvas stretch by using sprung loaded blocks.
Currently if you order one of our larger canvas you will have the option of getting another 18mm framed one half price. (offer available until 31st December 2011) See offer page for more details.
Viewing Orders
You can log back into your account dashboard at anytime and view the progress of your order online. You will also be sent notification emails to keep you in touch with the progress of your order.
Updating Account Information
You can also log back into your account dashboard to change any preferences for future orders etc. such as shipping address.
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